Community Action Agency South Central Michigan is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).  To read more about this, view the EEO - Know Your Rights poster.

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Intake Specialist Level 1
Job Code:2023-KALAMAZOO-008
Location:Kalamazoo, MI
Department:Intake Specialist
FT/PT Status:Full Time
Pay Range($):16.00-19.00
  
Job Responsibilities:

  • Performs intake procedures to determine client eligibility for agency programs including but not limited to rent assistance, fuel assistance, weatherization, and make recommendations regarding clients’ program eligibility.*  

  •  Disseminates standards for documentation required to establish eligibility for programs.*

  •  Maintains accurate, updated records and files.* 

  •  Performs intake file input into the DBA software system.

  • Performs intake for various grants. Must have extensive knowledge of various grants and be able to understand and follow grant guidelines.

  • Performs clerical duties including processing information by computer, filing, answering Agency telephone, utilizing agency software, scheduling appointments.*

  • May work in multiple locations and various office settings

  • Complies with agency’s values, mission and culture statements.

  • Performs other responsibilities and duties as assigned.

Physical Requirements:

Regularly required to sit, to use hands to finger, handle, or feel, and talk or hear. Frequently required to reach with hands and arms. Occasionally required to stand, bend, and walk. Must be able to occasionally lift and/or a move up to 35 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and ability to adjust focus.


Qualifications & Education:

Education:  This position requires a High School Diploma or G.E.D. In addition, this position requires knowledge such as that acquired in the first one or two years of college, technical, vocational, or business school.

Experience: Between one and three years of progressively more responsible or expansive experience is required. 

Must have a valid Michigan driver’s license with a driving record that is in compliance with Community Action Agency of South Central Michigan insurance carrier requirements.
Special Consideration
•Pass a drug screen, criminal background check and National Sex Offender Registry check.
•Valid driver’s license with driving record in compliance with Community Action insurance carrier requirements.
•Establish and maintain a positive, effective working relationship with staff and clients of varying educational and cultural backgrounds.
•Work with staff to resolve conflict in an appropriate “problem solving” manner beneficial to all concerned and the agency as a whole.
•Strong communication skills both written and verbal.
•Maintain consistent and regular attendance and punctuality based on designated work schedule.
•Maintain professional confidentiality of client/staff information.
Certification and Licensure
Must have a valid Michigan driver’s license with a driving record that is in compliance with Community Action Agency of South Central Michigan insurance carrier requirements.